Refund policy
Return & Refund Policy
Elite Organic Shop
At Elite Organic Shop, we want you to feel confident and satisfied with your skincare purchases. We carefully select our Eminence Organics products and strive to provide an exceptional shopping experience.
Returns
We accept eligible returns within 14 days of delivery, subject to the following conditions:
- Products must be unopened, unused, and in their original packaging.
- Products must be in resalable condition.
- Proof of purchase or an order number is required.
- Customers must contact us to request return authorization before sending products back.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of opened, used, or partially used skincare products, except where required by applicable law.
Gift cards, promotional gifts, and complimentary samples are not eligible for return.
Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible, preferably within 48 hours, with your order number and photographs of the issue.
We will review the situation and arrange an appropriate resolution, which may include a replacement or refund.
The suggested 48-hour reporting period does not limit your rights under applicable consumer protection laws.
Return Shipping
Customers are responsible for return shipping costs for approved change-of-mind returns.
If a return is required because of our error or a damaged or defective product, we will arrange an appropriate resolution without charging the customer for our mistake.
We recommend using a trackable shipping service for returns.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval. Your financial institution may require additional processing time.
Original shipping charges are generally non-refundable for change-of-mind returns.
Exchanges
If you wish to exchange an eligible unopened product, please contact us before returning it. Exchanges are subject to product availability.
Your Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available under applicable Canadian consumer protection laws.
Contact Us
For return requests or questions, please contact Elite Organic Shop through the Contact Us page on our website.
Website: eliteorganicshop.com