Shipping policy
Elite Organic Shop | Eminence Organics Skincare
At Elite Organic Shop, we take pride in carefully preparing and packaging your skincare orders to ensure they arrive safely. We are committed to providing a convenient and enjoyable shopping experience.
Shipping Within Canada
We offer shipping throughout Canada.
Shipping rates are calculated at checkout based on your delivery address, order details, and available shipping methods.
Any applicable shipping charges will be displayed before you complete your purchase.
FREE Shipping on Orders $125+
Enjoy FREE standard shipping within Canada on orders of $125 CAD or more, before taxes and after discounts.
For orders under $125 CAD, shipping charges will be calculated at checkout.
Free shipping applies to eligible Canadian delivery addresses. Any applicable exclusions will be displayed at checkout.
Order Processing
We aim to process orders as promptly as possible.
Processing times may vary depending on product availability, order volume, weekends, and statutory holidays.
You will receive an order confirmation by email after completing your purchase.
Delivery Times
Delivery times vary depending on your location, shipping carrier, and selected delivery method.
Estimated delivery dates, when available, are provided at checkout or by the shipping carrier.
Please note that delivery estimates are not guaranteed. Weather conditions, carrier delays, and other circumstances beyond our control may affect delivery.
FREE Local Pickup — Edmonton, Alberta
We are pleased to offer FREE local pickup in Edmonton, with no minimum purchase required.
- Select Local Pickup at checkout.
- Wait until you receive confirmation that your order is ready.
- Pickup instructions and location details will be provided with your confirmation.
Please do not arrive for pickup before receiving your ready-for-pickup notification.
Order Tracking
When tracking information is available, it will be provided by email after your order ships.
Incorrect Shipping Addresses
Please ensure your shipping address is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible. We will do our best to assist before the order is shipped.
Additional shipping charges may apply if a package must be reshipped because of an incorrect address supplied at checkout.
Damaged or Missing Orders
If your order arrives damaged, contains incorrect items, or appears to be missing, please contact us promptly.
Include your order number and, where applicable, photographs of the packaging and products.
We will review the issue and work toward an appropriate resolution.
Returns & Refunds
For information about returns, exchanges, and refunds, please refer to our Return & Refund Policy.
Contact Us
For shipping questions or assistance with your order, please contact Elite Organic Shop through our website.
Website: eliteorganicshop.com
Thank you for choosing Elite Organic Shop for your Eminence Organics skincare needs! We appreciate your support and look forward to helping you achieve naturally beautiful, healthy-looking skin.